Order Cancellation Policy

Effective Date: 04/03/2025

At Edgehax (Stavar Systems Pvt Ltd), we design and sell advanced edge AI hardware and electronics products. This policy explains the terms for order cancellation, returns, and refunds for purchases made on www.edgehax.com.

1. Order Cancellation Policy

1.1 Customer-Initiated Cancellation

Orders can be cancelled only before shipment.
Cancellation requests must be sent to [email protected] with the Order ID.
Once the product is shipped, cancellation is not permitted.

1.2 Non-Cancellable Orders

The following orders cannot be cancelled once confirmed:

Customized or made-to-order products
Bulk, enterprise, or B2B orders
Products manufactured or procured specifically against an order
Software licenses, firmware, SDKs, or digital products (if applicable)

1.3 Cancellation by Edgehax

Edgehax reserves the right to cancel an order if:

The product is out of stock or discontinued
There is a pricing or listing error
The transaction is flagged as fraudulent or unauthorized
Customer information is incomplete or incorrect

In such cases, any payment received will be fully refunded.

2. Returns Policy

2.1 Eligibility for Returns

Returns are accepted only if:

The product is defective, damaged during shipping, or incorrectly delivered
The issue is reported within 7 days of delivery
The product is unused and returned in original packaging with accessories

2.2 Non-Returnable Items

Returns are not accepted for:

Customized or made-to-order products
Products damaged due to misuse, improper installation, or electrical faults
Bulk or enterprise orders
Software, firmware, or digital licenses

2.3 Return Approval

All returns are subject to verification and approval by Edgehax.
Customers must obtain Return Authorization before shipping any product back.

3. Refund Policy

3.1 Refund Eligibility

Refunds are issued only when:

An order is cancelled before shipment
A returned product passes inspection and is approved
Edgehax cancels an order due to operational reasons

3.2 Refund Timeline

Approved refunds will be processed within 7–10 business days
Refunds will be credited to the original payment method
Payment gateway or transaction charges (if applicable) may be non-refundable

4. Shipping & Liability

Once an order is handed over to the logistics partner, it is considered shipped
Edgehax is not responsible for delays caused by courier partners or force majeure events
Customers are responsible for providing accurate shipping and contact details

5. Legal Compliance (India)

This policy is in accordance with the Consumer Protection Act, 2019 and applicable Indian e-commerce rules. Nothing in this policy limits statutory consumer rights where applicable.

6. Contact Information

For cancellations, returns, or refunds, contact:

Edgehax (Stavar Systems Pvt Ltd)
📧 Email: [email protected]
🌐 Website: https://edgehax.com